Safety by Design
At Gemini, Trust is our product. Our Trust and Safety Team works tirelessly to ensure that every customer has a safe and enjoyable experience.
How we Help to Protect Gemini Users
The Trust and Safety Team has adopted the following industry leading practices to help protect our users from fraud and abuse while using the Gemini platform.
We use custom developed tools and third party services to help find and block wallet addresses associated with scams.
Account security controls
We take a number of measures to safeguard your account, like requiring multi-factor authentication and verification of new devices.
We rely on the same techniques used by leading financial institutions to review and approve new user accounts in order to limit fraud and abuse.
Account Takeover (ATO) mitigations
We use machine learning and customized rules to evaluate signals that help respond to suspicious activity.
How to Protect Yourself From Crypto Scams
The best way to avoid scams is to learn how to identify them. Most scams can be easily identified by simply remembering the following three statements:
- Gemini will NEVER ask you for your password or 2FA code.
- Our support team will NEVER ask for remote access to your computer or phone.
- We will NEVER ask you to transfer funds to another account—that includes different wallet addresses, bank accounts, or third party apps.
Valid Gemini Communications
Gemini does not offer phone support. All support is provided via a valid Gemini email. Emails from Gemini will always end with the .gemini.com domain name. For example, emails from email@example.com or from the sub-domain firstname.lastname@example.org are valid Gemini email addresses, because they end with .gemini.com.
Reporting Fraud, Abuse, or Account Restrictions
We’ve built a rules-based marketplace with security at its core, so that our customers can focus on building their crypto portfolio. Our team is ready to help should you encounter the unexpected. To report account restrictions, scams, or fraudulent activity, please contact the Gemini Trust and Safety Team through our support center.
We’re Supporting Take Five in the UK
We’re proud to be supporting the Take Five national campaign that offers straightforward and impartial advice to help everyone protect themselves from preventable financial fraud. This includes email and phone-based scams as well as online fraud – particularly where criminals impersonate trusted organisations. We recommend you take a moment to visit the Take Five website to learn about the most common threats and top tips to avoid fraud and spot scams that could target you or your family.